Privacy Policy

Privacy policy

Privacy policy

Overview

As part of our compliance with the Australian Privacy Principles (APP) in Australia, TCQ Recruitment requests that you read the following information regarding how we collect your personal and sensitive information and how we maintain, use, store and disclose your personal and sensitive information in connection with your possible or actual work placements. By continuing to use this website (TCQ Recruitment website [www.tcqrecruitment.com.au, the “Site”]) we acknowledge your acceptance and understanding of this information.


Definitions

'We' means TCQ Recruitment Pty Ltd, and 'our' shall be construed accordingly.

'You' means the person, firm, company or organisation browsing and/or using the Site, and 'your' shall be construed accordingly.


Protecting your personal information is important to us. We are committed to ensuring that your privacy is respected and maintained at all times.

Our Privacy policy contains information about the type of information we hold and how we manage your information, including how you can, subject to some exemptions, access personal and sensitive information about you that we hold and request that it be corrected. It also sets out how you can complain about any alleged breaches of the APP and how we will del with any complaints.


Notification of changes to the policy

TCQ Recruitment's Privacy policy will be reviewed and updated from time to time to take account of new laws and technology, changes to our operations and practices and to make sure it remains appropriate to the changing environment. Please regularly check our Privacy policy so that you are aware of these updates and changes. Any information we hold will be governed by the most current version of the TCQ Recruitment Privacy policy. We reserve the right to amend this policy at any time and to notify you of any amendments by posting an updated version on our website.


Your privacy is important to TCQ Recruitment

Your privacy is important to us. This statement outlines the TCQ Recruitment policy on how we collect personal information and how we maintain, use, store and disclose the personal information we hold and reflects our commitment to you. It applies to all operations within TCQ Recruitment, including visitors to our Site.


It is the policy of TCQ Recruitment to respect the confidentiality of information and the privacy of individuals. TCQ Recruitment is bound by the Australian Privacy Principles (APP) contained in the Privacy Act 1988. The TCQ Recruitment Privacy policy is based on transparency. We are committed to being open and transparent about how we manage personal information, the types of personal information held by TCQ Recruitment and when and how it is collected. Personal information means information or an opinion about you. It includes information regarding your contact details, work experience, qualifications, aptitude test results, opinions about your work performance (including references), incidents at the workplace, and other information obtained or received by us in connection with your possible and actual work placements.


Sensitive information

Sensitive information is a special category of personal information under the Australian Privacy Act 1988. It is information or opinions about you, including membership of a professional or trade association or membership of a trade union, criminal record, health information, racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, or sexual preferences or practices. As outlined in the Australian Privacy Act, sensitive information can, in most cases, only be disclosed with your consent.


Collection

We may collect personal or sensitive information about you when:

  • you complete any forms or provide any other information in connection with your job application
  • we receive any reference about you
  • we receive results of inquiries that we might make of your former employers, work colleagues, professional associations or registration body
  • we receive the results of any competency or medical test or any background check
  • we receive any complaint or other information from or about you in the workplace
  • we receive any information about any insurance investigation, litigation, registration or professional disciplinary matter, criminal matter, inquest or inquiry in which you were involved
  • we receive any information about a workplace accident in which you are involved
  • you provide us with any additional information about you.

General information collected from visitors to our website

We may gather information about our website users collectively, such as what areas users visit more frequently and what services users access the most. We only use such data anonymously and in aggregate form. This information helps us determine what is most beneficial for our users, and how we can continually create a better overall website experience for you.


Your personal information collected on the TCQ Recruitment website

In some instances, we may need specific information about you, such as name, address, email address, telephone number etc. We will collect this information if you apply for a job or make an enquiry. We may also ask you for other information such as the types of jobs you are interested in and your workplace concerns in order to provide you with the best possible service and internet experience.


Purposes and use for which we collect personal information

Your personal and sensitive information may be used in connection with:

  • your actual or possible work placement
  • career guidance or management
  • your performance appraisals
  • our assessment of your ongoing performance and prospects
  • any test or assessment (including medical tests and assessments) that you might be required to undergo
  • our identification of your training needs
  • informing you of possible work opportunities, relevant candidates, or other events such as training or information sessions by direct mail/email/SMS message
  • any workplace rehabilitation
  • our management and resolution of any complaint, inquiry or investigation in which you are involved
  • any insurance claim or proposal that requires disclosure of your personal or sensitive information
  • undertaking criminal reference checks
  • for research, development, business systems and infrastructure testing, and other business purposes to assist us in providing our services to you

our direct marketing to you.


If you do not give us the information we seek:

  • we may be limited in our ability to locate suitable work for you
  • we may be limited in our ability to place you in work.

Disclosures

We may disclose your personal information (including to trusted third parties) for the purposes for which it is primarily held or for a related secondary purpose and in some cases we may only disclose information with your consent.


Your personal and sensitive information may be disclosed to:

  • potential and actual employers, clients of TCQ Recruitment and trusted third parties
  • TCQ Recruitment employees where TCQ Recruitment may provide its services regarding possible work placements or to assist us in providing our services to you
  • referees
  • external providers of online training and induction – for example mandatory online OH&S induction
  • a professional association or registration body that has a legitimate interest in the disclosure of your personal and sensitive information
  • a Workers Compensation body
  • any person with a lawful entitlement to obtain the information.


We do not disclose information about your individual visits to the TCQ Recruitment website.


Management of personal information

At TCQ Recruitment, we train our staff to respect the confidentiality of customer information and the privacy of individuals. TCQ Recruitment regards breaches of your privacy as very serious and any breach will result in disciplinary action being taken, dependent upon severity. TCQ Recruitment has appointed a Privacy Officer to ensure that our management of personal information is in accordance with this policy and the relevant Privacy Acts.


How do we store and protect personal information?

Safeguarding the privacy of your information is important to us, whether you interact with us personally, by phone, mail, over the internet or other electronic medium. We hold personal information in a combination of secure computer storage facilities and paper-based files and other records, and take such steps as are reasonable in the circumstances to protect the personal information we hold from misuse, interference and loss, unauthorised access, modification or disclosure. We may need to maintain records for a significant period of time. However, when we consider information is no longer needed, we will remove any details that will identify you or we will securely destroy the records.


How do we keep personal information accurate and up to date?

TCQ Recruitment takes such steps as are reasonable in the circumstances to ensure that the personal information we hold and disclose is accurate, up to date and complete. We recognise that information changes frequently with changes of address and other personal circumstances. We generally update your personal information over the telephone. Please advise your TCQ Recruitment consultant when your personal details change. You can delete your personal information by contacting the Privacy Officer. TCQ Recruitment may retain personal your personal information as and where required by law.


Enquiries, access and complaints

If you have any questions in relation to privacy or wish to make an access request or a privacy complaint, please contact the Privacy Officer on the details below during normal office hours 9.00am to 5.30pm Monday to Friday. Our Privacy Officer will contact you within a reasonable time (not exceeding 30 days) after receipt of your request or complaint to discuss your concerns and to outline options regarding how they may be resolved.


The Privacy Officer

TCQ Recruitment Pty Ltd

Email: info@tcqrecruitment.com.au


Correction of personal information

You may request that we correct the personal information that we hold about you if you deem it to be inaccurate, incomplete, out-of-date, irrelevant or misleading. We will take reasonable steps under the circumstances to correct the information.


Feedback

TCQ Recruitment welcomes all feedback. You may contact us with feedback via 'Contact us' on our website. Any feedback that is submitted becomes the property of TCQ Recruitment. We may use this feedback, such as success stories or responses to surveys, for marketing purposes, or to contact you

for further feedback on the site.


General information about privacy may be found at: http://www.privacy.gov.au/ and http://www.oaic.gov.au/

Share by: